Japan Culture Stock (JSC)

What types of items are prohibited from being shipped overseas?

There are items that can't be shipped overseas. Below you can find a list of some common prohibited items:

- Flammable items (lighters, perfume, nail polish, spray cans, shock absorbers, etc.)

- Plants and animals

- Meat

- Items that violate Japanese law

- Currency

- Air guns

- Swords (including replicas)

- Items restricted by the CITES Treaty

- Adult goods

You can refer to the Japan Post pages for more information.
We are unable to cancel or refund an order or bid after it has been placed.
What are the customs duties?

You can import a certain amount of goods without having to pay any customs import fees (customs duties, VAT and/or any other fees required by the import laws of the receiving country, etc.).
The customer is solely responsible for covering these additional costs.
As these fees and restrictions differ for each country, please contact your customs office if you have any questions.
Please ensure you have checked your country's customs rules before shipping a parcel.

What shipping methods do you offer?

We use Japan Post international services : EMS(Express Mail Service), International Parcel Post (Air), International ePacket(Small packet with tracking).

When can I expect my order to be shipped?

In general, once you pay for international shipping, your items will be shipped within 3 business days.

Which shipping method is the fastest way to receive my package?

Japan Post

How much does it cost for international shipping?

The international shipping fee cannot be calculated accurately until we receive the ordered items, as the international shipping fee varies depending on the destination, the weight, and the size of the box after the items are packed.
Please check our Shipping Fee Calculator to calculate the estimated international shipping fee.

Will my package have a tracking number?

Yes. All packages will have a tracking number. After your package has been shipped, you can track your package from the Order History page on My Page.

Can you send an item as a "gift"?

Unfortunately, we are unable to ship as a "gift". All packages are shipped as "Merchandise".

I haven't received my package. What should I do?

All packages have a tracking number and you can check the status of your package on My Page.
If your package is taking longer than usual, please first contact your local post office or shipping carrier, and then contact us to investigate the status of your package with the shipping companies.

My package arrived damaged and so are the items that were inside. What should I do?

IMPORTANT: If your package gets delivered to you damaged in transit, please don't discard anything and keep all items that were included in your package together.

International Mail
If you receive a package that is damaged or shows signs of having been opened during shipping, please report it directly to the local post office.

After the report is made and the investigation request is accepted, please contact us with the following information:
1. A copy of the survey invoice (C24 form or other invoice form)
2. Photos of the package (including accessories, inner and outer boxes, etc.)
3. Photos of the damaged goods.

Once we have confirmed all the information, we will proceed to file a warranty claim with Japan Post.

How can I change my shipping address?

To avoid any troubles, in principle we will ship to the shipping address provided at the time of payment.
Therefore, please double-check that you have entered the correct recipient and shipping address in the payment screen.

My package got returned to Japan / is on its way back to Japan. What should I do?

Once the package arrives in your country, if you don't pay the import duties or you do not retrieve your package within a certain period of time, the package will be returned to us and you will not be able to get a refund for the international shipping fee you paid.
If you would like for us to resend your package once it returns to us, we will charge you the reshipping fees including return shipping costs.

How do you package my items for shipping?

If there is only one item in your package, we will send it to you in the box and packaging we received it in.
When we consolidate and package multiple items together, your items will be securely packed in a way that they will not get damaged, but also make sure that it doesn't raise the cost of your shipping fee significantly.

As for the box we ship your items in, we will either repack them in a box provided by one of the shipping companies we use or the box it was originally shipped to us domestically in.